Fast.co.uk

Fast.co.uk offers free hardware

UK ISP Fast.co.uk has today announced that a free ADSL router is now included with all new broadband accounts, across the various packages being offered by the leading broadband supplier.

Fast.co.uk's Mark Baker said "We've listened carefully to feedback, and hardware being included free of charge is one of the most common requests we receive, so I am very pleased that we've been able to offer just that."

The router available is the Thomson TG585v7, a high specification wireless ADSL modem with built in 4 port Ethernet switch. Further details can be found at www.fast.co.uk

Fast.co.uk have also recently launched their FTTC service, and whilst coverage is currently very limited, have an attractive offering for both the consumer and business market available. Packages start from £21.99 per month on a 12 month contract.

Mark continued "We have focused our FTTC products not only on those who require high usage allowances, but at your average Internet user who requires the high speeds available via FTTC, but with a lower level of data transfer each month giving a very affordable package."

We are also working hard on a number of new products which we aim to bring to market over the next few months - watch this space.

Further information be found at www.fast.co.uk/freerouter.

Fast.co.uk unbundles new LLU services

Fast.co.uk, the customer-friendly ISP, has today announced its LLU service packages, with an emphasis on faster speeds and enhanced performance for high end users, while maintaining its most cherished customer care features that have been the foundation of the company for many years.

Fast.co.uk’s Mark Baker, said: “Our move to LLU services will allow our high end users, both residential and business, to access a faster connection with greater usage allowances. The opportunity to work from the local exchanges opens up many possibilities for Fast’s customers in the future.”

Fast’s entry package allows users 200GB usage, with speeds up to 24Mbps at £33.00 plus VAT, while the premium package provides 450GB at just £39.00 plus VAT.

“We’ve retained the features of our other packages, such as short 3-month contracts, no port blocking, unlimited email and full virus and spam filtering,” said Baker. “This coupled with our UK-based customer care team that can be contacted on a non-premium phone number and free LLU migrations, shows our genuine commitment to being the ISP of choice.

“We have already seen much interest from users wanting the inherent benefits of LLU and also from those who want it installed as a backup line to existing BT network connections.”

Continuing to build upon the core service elements and based on customer feedback, Fast is also providing an early warning alert system, based on proprietary software that informs users when they approach their usage allowances.

“This is an exciting time as we add further functionality and greater speed to our packages. Looking to the future, we are well underway on building our planned 2010 super fast fibre broadband (FTTC) packages, which will provide speeds of up to 40Mbps,” concluded Baker.

Further information be found at www.fast.co.uk/llu.

Strategic acquisition of Firenet by UK ISP Fast.co.uk

BROADBAND provider Fast.co.uk (www.fast.co.uk) has today acquired ISP Firenet, an established broadband, dialup and hosting provider with a contact centre based in Northern Ireland.

This acquisition brings together two dedicated teams that are renowned for providing high quality Internet services, with a UK-based technical support service. Firenet is a perfect fit into the Fast.co.uk group, promoting a very similar ethos and focus.

Commenting on the acquisition, Fast.co.uk's Mark Baker said: "In these difficult times of a recession I am very proud that we have been able to invest a substantial amount into the UK and are proactively growing our business. This is a very exciting time for the management, staff and customers of both Fast.co.uk and Firenet."

Award winning Fast.co.uk, has bucked the trend seen in many of its struggling competitors, proving that the company has solid foundations on which it is now growing.

"We have an excellent line-up of new products and services that we will be launching over the next few months, geared to adding even greater value for both our existing and new customers.

"This new acquisition demonstrates our commitment to continue to provide the very best in service provision, which will continue to keep Fast.co.uk at the forefront of the industry," concluded Baker.

Fast.co.uk opens "up to" 24Mbps beta to customers

UK ISP Fast.co.uk has opened its beta test of up to 24Mbps ADSL2+ based broadband services to existing customers. Naturally only users with local telephone exchanges that have been upgraded to support the new services can join.

Further information be found at www.fast.co.uk/24.

Launch of dedicated server solutions

We have today launched our Dedicated Server brand "Dedi.co.uk", offering high quality managed and unmanaged servers, with the same ethos of offering exceptional customer service.

Dedi.co.uk can provide both Linux and Windows servers to any custom configuration based in high quality datacentres in Maidenhead, Milton Keynes, Kent, London and Leeds.

Further information be found at www.dedi.co.uk.

Fast.co.uk launches textphone service

UK Broadband ISP Fast.co.uk has launched a textphone service, allowing it's deaf or hard of hearing customers to communicate with them via a textphone, or minicom device.

The TalkByText system allows staff at Fast.co.uk to make and receive real-time, character-by-character text calls directly with customers who have existing textphone devices.

"In the past deaf or hard of hearing customers have relied upon an RNID Typetalk operator to convert their textphone communications into speech, when they've needed to contact us via telephone. This new system allows us to communicate directly with our customers equipment, removing the need for a relay operator, and speeding up support response times."

Textphone users now have full access to us as a company, making us one of the first ISP's in the UK to operate such a service.

Our textphone contact details, along with information about our broadband packages can be found via our website www.fast.co.uk.

Increase in monthly usage caps

Leading UK ISP Fast.co.uk has announced that with immediate affect the monthly usage (download) caps on their Broadband Max products will be increasing for both new and existing customers.

The Max 2GB product becomes 5GB, Max 15GB becomes 20GB, the Max 40GB product changes to 45GB and finally the Max 100GB product becomes 110GB.

The contract terms, pricing and service levels will not be changing, and we'll be rolling out the increased usage allowances to existing customers over the next few days - many of whom will already be benefiting from the increased usage allowances.

Customers can check their usage online via our website at anytime, or speak to a technical support advisor on 01428 727437 who are available 7 days a week.

Fast.co.uk reassures customers about "Phorm"

There has been a lot of concern about the "Phorm" service that a number of Internet Service Providers (ISPs) are adopting. We can confirm that we are not one of the ISPs who have had any discussion with, or entered into a contract with Phorm, or any similar company, who use browsing history data to provide targeted advertising. We strongly respect the privacy of our customers, and will never share any customer data.

Fast.co.uk launches SMS order status & fault update service

UK ISP Fast.co.uk launches free SMS service to update customers on the progress of their order, and open faults, directly to their mobile phone.

The service allows Fast to quickly send customers automatic detailed progress reports with new connections, and to supply updates on connection faults in real time. Text messages are very quick to read, and hassle free for the customer, being much easier to deal with than a phone call or e-mail update.

Customers can even reply to the text message to answer a question, or request a further update with the reply being automatically added to the customers account, to ensure a speedy response back. Our systems monitor the delivery of every message we send to ensure it's correctly delivered to the customers mobile phone.

"We have been running a trial of the SMS service for a month with customers who raise faults, and the response has been very positive, with updates via SMS being preferred. Customers really like being able to respond quickly back, even with a simple "yes" or "thank you" to our updates, which has meant faults can be progressed a lot quicker.

We are committed to finding new ways to improve the level of service we offer, and making communication with our customers easier."

Fast.co.uk offer stability and quality to ex Biscit / V21 customers

We're reminding those affected to consider quality, service and technical support requirements over price, and be wary of offers that may seem to good to be true in an attempt to entice you to signup quickly, without researching the market place.

Fast.co.uk can offer a standard free migration, subject to a short 3 month contract, on a range of packages that will suit both light and heavy users, boasting UK telephone technical support 7 days a week.

Our telephone support is on a normal geographical number, so you won't get stung for hefty support costs when you need help.

Whilst we're not the cheapest provider we look forward to helping any existing customers who now want a reliable, no hassle service from a reputable supplier.

For further help please telephone us on 01428 727437.

Fast.co.uk launch Broadband Max, offering up to 8mbps broadband

Our new Broadband Max packages offer high speed broadband at speeds up to 8mbps from just £16.99 per month, without any P2P restrictions or port blocking.

For further information please visit http://www.fast.co.uk/broadband.

Fast.co.uk announces support of award winning jetski team

Fast.co.uk, a leading UK Internet provider, are proud to be supporting Pierats, a team of 5 Jetskiers, who have competed in national competitions. With accreditations including British Winter Freestyle Champion 2005, Second in British Championships 2005, the team make up a large part of the top ten free style skiers in the UK!

In 2005 the team created a show stealing performance at the White Air Extreme Sports Festival on the Isle of Wight - regarded as one of the most prestigious international Action Sports events in the calendar, with over 20,000 spectators travelling from across Europe to attend the 4 day event.

The team was featured heavily in the TV coverage of the event and made a big splash in national newspapers, monthly magazines and even made the pages of OK magazine!

Pierats are a like minded group of individuals with a thirst for adventure, the attitude to succeed, and work at the cutting edge of their game - sharing similar qualities of those behind Fast.co.uk.

With the support of Fast.co.uk during 2006 Pierats are set to take the sport to another level, and introduce it to a wider public audience. Events are already lined up for 2006, including 4 on-water performances each day at the British International Motor Show Excel London, a Jetski Safety Awareness Day in Portsmouth, and the Xtreme Action Event in Ibiza.

Home Broadband price reductions

Our Home 1mb & 2mb Broadband ADSL connections now start from just £27.22 per month following a huge price reduction, allowing you to benefit from no download limits or restrictions.

Current customers can upgrade to our new Home 1mb or Home 2mb packages free of charge (£20 + vat cancellation fee if leaving in the first 12 months), and continue to benefit from our telephone support and unrestricted service.

New customers can migrate their current Broadband ADSL connection to us free of charge.

For further information please visit http://www.fast.co.uk/home/ and http://www.fast.co.uk/migrate/.

If you are a current customer and wish to upgrade please call us on 0870 881 3278.

Fast.co.uk launch Satellite Broadband products

Fast.co.uk, a Hampshire based Internet Service Provider, have extended their product range to include Satellite Broadband for home, office and mobile workers, to help "Broadband Britain" become a reality.

Satellite Broadband has previously been incorrectly considered to unreliable for regular Internet access or completely over looked, however new products from a range of providers are making it a huge cost saver for many businesses who are unable to receive Broadband ADSL, and don't want the expense of a leased line.

Fast.co.uk supply and install satellite broadband systems in the UK, Europe Middle East and Africa. Our technicians are highly qualified and have extensive training and experience in delivering broadband solutions through static and mobile installations.

By offering a range of 2 way satellite solutions from Hughes Network Systems, StarPro, Star Blazer and StarCom we can meet the needs of those seeking broadband via satellite.

Our FastSat demonstration vehicle equipped with the iNetVu self-deploying system from C-Com Satellite solutions is available so you can experience first hand Internet access from virtually any location.

For further information please visit http://www.fast.co.uk/satellite/

Change your Broadband provider for free!

You can now move your Broadband ADSL to Fast.co.uk for FREE, and benefit from no download limits, no port blocking, no restrictions and telephone support - a huge £29.99 saving!

For further information please visit: http://www.fast.co.uk/migrate/.

Experience BBC Sport's Olympic coverage

Fast.co.uk Broadband customers will be able to watch live action and catch up with the latest news and highlights from the games, thanks to the BBC Broadband service.

For further information please visit: http://www.fast.co.uk/bbc/.

Fast.co.uk joins Ofcom Broadband Migration code of practice

We are proud to announce that we have joined the Ofcom Broadband Migration code of practice.

This code of practice is a voluntary measure which has been proposed and developed by an industry group of broadband service providers. The code aims to secure agreement between service providers to facilitate fairly the so-called 'migration' of customers from one provider to another.

A customer wishing to change their service provider must first contact their existing service provider to agree termination of their service contract and obtain an authorisation code. This code of practice ensures that all Fast.co.uk customers will be provided with this authorisation code within 5 working days of a request being made.

We have found that it is common for some service provides to delay providing the code to customers, or in some rare cases refusing to provide it at all.

Fast.co.uk hope that this code of practice will be seen as the industry taking positive action to ensure consumers get the choice of who their service provider should be, and that consumers will favour Internet Service Providers who have signed up to the code.

Further details of this code of practice can be found on the ofcom website at: http://www.ofcom.org.uk/.../bbm_cop/?a=87101.

Fast.co.uk provides a helping hand

Businesses and consumers in the Hampshire area have been given a helping hand getting online using Broadband ADSL technology from Fast.co.uk, a local Broadband ADSL provider.

"Based in Hampshire?" was born after Fast.co.uk noticed a large number of customers wanting help installing and configuring broadband on their PC's and Networks without the worry of having to call in another IT company to get connected.

By providing onsite technical assistance to customers in their homes and offices to setup Broadband ADSL modems, routers and networks Fast.co.uk allow those who would not normally have progressed to Broadband ADSL to get connected.

The Fast.co.uk "Based in Hampshire?" service is available in these areas: Beacon Hill, Bordon, Grayshott, Headley, Hindhead, Lindford, Liss, Passfield, Standford, Whitehill, Blackmoor, Camelsdale, Headley Down, Hollywater, Liphook, Liss Forest, Shottermill, Weyhill and other areas by negotiation.

For further information please visit: http://www.fast.co.uk/hants.php.

New website and product expansion

The new Fast.co.uk website has been launched, offering more information about our products, more detailed support information, and coincides with the launch of our other services.

BBC Content Partnership

We are proud to be able to offer you BBC broadband video and audio services, offering an exciting range of broadband content especially for Fast.co.uk Broadband ADSL customers.

For further information please visit: http://www.fast.co.uk/bbc/.